Access to Information

Clyde Valley Housing Association is a Registered Social Landlord and a Scottish Registered Charity and is committed to operating in a manner that is open and accountable and this reflects a number of good practice documents, for example Performance Standards for Registered Social Landlords: GS3.4: Performance Reporting and GS3.5: Openness and Confidentiality.

It also recognises, however, that it cannot – without potential detriment to the Association and its customers – disclose its confidential, personal and commercially sensitive information. In addition the Association also wishes to ensure that information is handled sensitively and according to best practice.

Our Access to Information and Openness and Confidentiality Policy sets out how Clyde Valley Housing Association will conduct its business in an open and accountable manner whilst, at the same time, ensuring that personal and commercial confidentiality is maintained where appropriate.

The Association believes that its members, tenants, sharing owners and any other interested parties should have access to information on how it conducts itself. This means that unless information requested is considered commercially/financially sensitive or personally confidential it will be made available on request. This will include information on:

· Performance against operational targets.

· How to become a member of the Board or influence decisions in other ways.

· Inspection Reports (by the Regulator).

· Policies and procedures.

· Non-confidential Board papers and minutes.

· Details of our Registers

· Results of the annual external audit.

The above list is not exhaustive and the Association will action any request for information within a reasonable timescale, unless it is prevented from doing so by the Confidentiality section of this policy. Any requests outwith the list should be authorised by the Chief Executive (or most senior staff member in his/her absence).

Access to Information Policy