Customer Satisfaction Survey

Clyde Valley Housing Association is committed to responding to the changing needs and expectations of customers while continuing to provide good service, value for money and opportunities for customer participation. 

In order to measure how we are performing, each year the Association sets itself a number of performance targets and monitors its progress on these from April to March the following year.

In addition, this year the Association also conducted an independent Customer Satisfaction Survey to find out the following:

·                     the social, economic and demographic characteristics of our customers;

·                     information on income levels and of affordability rents and other charges;

·                     customer knowledge of the range of services provided, views about the quality of services that they currently receive and how these can be improved;

·                     customer attitudes towards the property, neighbourhood and general environment in which they live and how these can be improved;

·                     customer understanding about the role of the Association;

·                     customer views on participation, how they can be involved in the work of the Association and how this can be improved; and

·                     customer views on certain core issues, including value for money.

A copy of the above is available to download here:

How Are We Doing? - Performance Update 2008/2009