Pay Rent

Clyde Valley Housing Association collects its rent every four weeks.  Rents are reviewed each year in line with our Rent Setting & Service Charges Policy and all tenants are invited to comment.

There are currently several ways that you can pay your rent to Clyde Valley Housing Association.  These are detailed in our How to Pay Your Rent leaflet and as per below:

By Cheque

Clyde Valley no longer accepts cheque payments. 

If you pay by cheque you’ll need to choose one of the other payment options listed. However if you have any concerns about our planned withdrawal of this payment method, please contact Lesley Clarkson, Housing Services Manager, on 01698 328255 and she’ll be happy to discuss alternative payment methods with you.

By Telephone

You can telephone Allpay on 0844 557 8321 to make a payment over the telephone.  When calling remember to have your plastic rent payment card to hand.

You can also phone the Association directly on 01698 268855 to make a payment over the phone.  We can process payments from your debit card through our new mobile card payment terminals.

 

By Website

You can pay online at www.allpay.net by using your rent payment card.

By Standing Order

We can arrange to send you a standing order form to allow you to set this us with your Bank.

CVHA Standing Order Form

By Direct Debit

If you have a bank account the easiest way to pay your rent is by Direct Debit.  We can arrange to send you a Direct Debit form to allow you to set this up with your Bank.

CVHA Direct Debit Form

By Paypoint

You can use your plastic payment card to pay your rent at any shop or outlet where you see the 'Paypoint' logo.  If your payment card does not currently include the 'Paypoint' option, get in touch and we can send you an updated payment card.

At The Post Office

You can use your plastic payment card to pay your rent at any post office.

Other Methods of Payment

We have recently introduced mobile card payment terminals. This means that you can pay rent at Clyde Valley Housing Association's office using your debit card. When you pay, remember to have your plastic rent payment card to hand. For further details you can call at the office or ask your Housing Officer. Please note that for security reasons we cannot accept cash payments at our office.

Housing Benefit

If you currently receive Housing Benefit, the Council will pay this directly to the Association. However you must remember to notify the Council of any changes in circumstances as this could affect your entitlement to Housing Benefit and how much rent you're due to pay to Clyde Valley Housing Association.

Rent Arrears

If you're failing to pay your rent, for whatever reason, don't make things worse - come in and speak to us now. If you ignore your arrears we may have to take legal action against you and this could result in you losing your tenancy. If you find yourself with rent arrears, your Housing Officer is here to help.

Any Questions?

If you have any queries about how to pay your rent, please get in touch.

Please note that Clyde Valley Housing Association does not accept any cash payments at its offices.