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Report a Repair


Report A Repair

If you require to report a repair that is required to your home, within office times please telephone our freephone repairs line on:

0800 073 0703

or alternatively you can complete the Report A Repair Form below.

If you wish to report a repair outwith office hours please use these Emergency Telephone Numbers

Gas Escapes - 0800 111 999 (Transco)
Emergency Heating Repairs (excluding electrical storage heater systems) - 0844 579 6493 (City Technical Services Ltd)
All Other Emergency Repairs - 0845 877 0411

These numbers can be used to report all repairs to keep your house wind and watertight as well as essential services such as electricity, water supply and gas.

How Long Will I Wait For My Repair?

The Association splits repairs into several categories of urgency. The response time to carry out a repair will largely depend on which category it falls into.

Emergency Repairs: Fire; gas leak; boiler fumes leak; water mains leak within property (or flat above); no power; burst radiator (not a minor leak); insecure property; broken glass; blocked or broken WC (if only one in property); no heating; door entry failure; community alarm failure; smoke alarm failure; common stair lighting failure; safety related matters.

These will be made within 4 hours.

Urgent Repairs: Water leak; part power failure; leaking radiator (not a major leak); no hot water; faulty drainage; common stair lighting failure; major rain penetration through roof; safety related matters.

These will be dealt with within 72 hours.

Routine Repairs will be completed within 10 working days.

Right to Repair works will be completed in accordance with the timescales within the Scottish Secure Tenants (Right to Repair) Regulations 2002.

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