Repairs and Maintenance

Our Contact Centre take all calls.

You can report repairs to us 24 hours a day, 7 days a week by emailing cvha@cvha.org.uk  or completing the online contact form on our website Report A Repair (cvha.org.uk)

For emergency repairs please call 01698 268855

To help you understand the types of emergency repairs please read the below examples:

A repair is categorised as an Emergency if attendance by an operative is required to make safe or repair any defect/s that may deteriorate quickly into a health and safety issue or cause significant damage to the property if not attended to.

Examples of ‘Emergency Repairs’ include the following:

• significant water ingress to property where the tenant is unable to stem the ingress;

• significant leaks from water or heating pipes, tanks or cisterns where the tenant is unable to stem the flow;

• burst pipes;

• no water supply;

• blocked or leaking foul drains or soil stacks;

• choked toilet, where there is only one toilet in house;

• toilet not flushing, where there is only one toilet in house;

• no heating;

• blocked flue to boiler;

• loss or partial loss of gas supply;

• full loss of lighting and / or power,

• dangerous or unsafe electrical power or lighting socket, or electrical fitting;

• no lighting or power;

• faulty cooker control unit;

• unsecured external door or windows on a lower level;

• broken windows; and

• any Health & Safety related issue.